Privacy Policy
Last updated: 25 March 2025
1. Introduction
Epsolution (“Company”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This policy outlines how we collect, use, store, and disclose your personal information when you:
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Visit our website
Home Page – Epsolution -
Engage with us for services, sales, marketing, or events
By using our services, you consent to the practices described in this policy. If you have any questions, please contact us at support@epsolution.com.au.
2. What Information We Collect
We collect personal information that you voluntarily provide, such as:
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Name
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Phone number
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Email address
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Contact preferences
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Billing address
We also automatically collect certain technical information when you visit our website, including:
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IP address
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Browser type and settings
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Device details
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Website usage data
We do not collect sensitive personal information.
3. How We Use Your Information
We use your personal information to:
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Provide and manage our services
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Respond to inquiries and customer support requests
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Improve our services and website functionality
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Send marketing and promotional materials (you may opt out at any time)
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Comply with legal obligations
We will only process your personal information where we have a legitimate business reason or legal requirement.
4. Sharing of Personal Information
We do not sell your personal information. However, we may share your data with:
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Service providers assisting with our operations (e.g. IT support, payment processors)
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Regulatory bodies, when required by law
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Business partners in case of a merger, sale, or acquisition
5. Security of Your Information
We take reasonable steps to protect your personal information from unauthorised access, misuse, or disclosure. However, no online data transmission can be guaranteed as 100% secure.
6. Retention of Personal Information
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless otherwise required by law.
7. Your Privacy Rights
Under Australian privacy law, you have the right to:
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Access the personal information we hold about you
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Request corrections to your personal information
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Opt out of marketing communications
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Make a complaint about a privacy breach
To exercise these rights, please contact us at support@epsolution.com.au.
8. Changes to This Policy
We may update this privacy policy from time to time to comply with legal requirements. The latest version will always be available on our website.
9. Contact Us
If you have any questions or concerns about this policy, please contact us at:
📧 Email: support@epsolution.com.au
📍 Address: 37/40 Old Logan Road, Gailes, QLD 4300